Refund Policy

1. Who we are

Trackapp is run by Trackapp FZE, a Free Zone Establishment registered in Sharjah Publishing City Free Zone, Business Centre, Sharjah, United Arab Emirates, trade licence number 4432358.01. Questions about payments and refunds go to support@trackapp.ae.

2. How refunds work

• The trial: nothing is charged during the free trial.
• Cancelling: you can cancel at any time in the app. You keep full access until the end of the month or year you paid for, then your account becomes read only. Your data stays, and the links and documents you shared keep working.
• Part periods: we do not refund part of a month or part of a year. This also applies when you move to a lower plan or from yearly to monthly: the change takes effect at the end of the period you paid for.
• Moving to a higher plan: you pay only the difference for the rest of the current period.
• Mistakes: if we charged you by mistake, or charged you twice, we refund the full amount.
• Problems on our side: if a problem on our side stopped you from using Trackapp for a long time, write to us and we will look at it fairly.
• Founding price: cancelling ends a founding price once the paid period runs out, and it cannot be restored.
• Deleting your account: this cancels your plan straight away. You will not be charged again, and the time left in the period you paid for is not refunded.
• Accounts closed for breaking our Terms: fees already paid are not refunded.

3. How to ask for a refund

• Email support@trackapp.ae within 60 days of the charge, with the email address on your account and the date of the charge.
• We reply within 3 working days.
• An approved refund goes back to the card or account you paid with, and usually arrives within 5 to 10 working days, depending on your bank.
• When a refund is made, we email you, and your billing history in the app shows it as refunded.

4. Your rights

This policy does not remove any rights you have by law.