Terms of Service

Last updated: 9 November 2026 (version 5)

1. Who we are

Trackapp is run by Trackapp FZE, a Free Zone Establishment registered in Sharjah Publishing City Free Zone, Business Centre, Sharjah, United Arab Emirates, trade licence number 4432358.01 (“Trackapp”, “we”, “us”).

General questions: hello@trackapp.ae
Help with the app: support@trackapp.ae
Privacy and data requests: privacy@trackapp.ae
Security reports: security@trackapp.ae

2. About these terms

These terms are the agreement between you and Trackapp FZE. They apply together with our Privacy Policy, our Refund Policy, and the conditions of any offer you accept, such as a founding price. By creating an account, joining a business on Trackapp or using Trackapp, you agree to them. If you do not agree, please do not use Trackapp.

“You” means the person using Trackapp and, where you use it for a company, that company too.

3. Who can use Trackapp

You must be 18 or older.
Trackapp is for running a business. You use it for your business, not as a consumer.
If you use Trackapp for a company, you confirm that you are allowed to accept these terms for that company.
We may refuse to open an account, or to give another free trial, where we have a good reason, for example to stop misuse of free trials.

4. Your account

Give true details and keep them up to date.
Keep your sign in details safe and do not share them. We recommend turning on two step sign in.
You are responsible for everything done under your account.
If you think someone else has got into your account, tell us straight away at security@trackapp.ae.

5. Your business and your team

The person who creates a business on Trackapp is its Owner. The Owner can invite other people to work in it and give each person a role. Each role can see and do only what the app allows for that role.
Everyone invited to a business acts for the Owner. The Owner is responsible for what the people they invite do in the business, as if the Owner had done it.
The Owner can remove people at any time, and can hand the business over to someone else in it.
The Owner chooses and pays for the plan. One plan covers every business the Owner owns, within that plan’s limits.
Each person who joins a business also agrees to these terms for their own use of Trackapp.

6. What Trackapp does

Trackapp is a back office tool. It helps you keep records of your business and of the people you work with, such as sales, items, deposits, payments, refunds, purchases, stock, consignment and items your clients leave with you for service. It makes documents and pages you can share, helps you remind people, can read pictures, files and voice notes to fill in records for you, and can find your records, answer questions about them, explain how to use Trackapp and prepare messages for you to send.

Trackapp does not take, hold, send or pay out money for you or for anyone else. It only records what you tell it. Payments between you and the people you work with happen outside Trackapp.

7. Plans, trial and payment

Plans and prices. Trackapp offers paid plans. What each plan includes, its price and its currency are shown on our website and in the app before you pay. There is no free plan.
Free trial. A new account gets a 14 day free trial that includes every feature of every plan. The 14 days start the first time something is saved for one of the account’s businesses: when a sale, client, payment, stock item, service item or consignment is first saved, when a file is first imported, or when a plan is chosen, whichever comes first. Reading something or asking Trackapp a question does not start the trial by itself. Until the trial starts, it does not count down and every feature is available, with up to 25 readings and questions in all. Once started, the trial runs for 14 days in a row. It cannot be paused or restarted, even if records are later deleted. No card is needed to start it. Each person gets one trial, counted by email address. Handing a business to a new owner does not start a new trial.
Choosing a plan during the trial. If you choose a plan before your trial has started, your trial starts that day. Your first payment is taken on the day the trial ends. From then on, you have the features of the plan you chose. Anything that plan does not include, such as a feature, or businesses and people above its limits, pauses until you move to a plan that includes it. Nothing is deleted.
Billing. Plans are paid in advance, monthly or yearly as you choose, and renew automatically at the end of each period until you cancel. By starting a plan, you allow us and our payment provider to charge your payment method for each period until you cancel.
Currency. You can change your account’s currency until your first payment. After that it stays the same for your account.
Taxes. Taxes may be added where the law requires.
Changing plans. A move to a higher plan, or from monthly to yearly, starts once the payment for the rest of the current period goes through. A move to a lower plan, or from yearly to monthly, starts at the end of the period you paid for. Anything the new plan does not include, such as a feature, or businesses and people above its limits, pauses until you move to a plan that includes it. Nothing is deleted.
Price changes. We tell you at least 30 days before a price change. It applies from your next payment after that.
Founding price and other offers. We may offer special prices, such as a founding member price, while places last. The conditions are shown when the offer is made. A founding member price does not change for as long as your subscription stays active without a break. While you are on another plan, you pay that plan’s standard price; moving back to the plan with the founding price gives you the founding price again, as long as your subscription never ended. If your subscription ends, because you cancelled and the paid period ran out or because payments failed, the founding price ends for good and cannot be restored.
If a payment fails. We tell you, and the payment is tried again over about 14 days. Everything keeps working during that time. If the payment still fails, your subscription ends and your account becomes read only.
Cancelling. You can cancel at any time in the app. Your plan stays on until the end of the period you paid for. After that, your account becomes read only. Nothing is deleted, and you can choose a plan again at any time. Our Refund Policy explains refunds.
Read only mode. Your account becomes read only when the trial ends without a plan, when a cancelled plan runs out, or when a subscription ends after failed payments. You can still sign in, see your records, download your data, manage your plan and payments, and delete your account or a business. Links and documents you already shared keep working, and agreements you already sent can still be signed. You cannot add or change records, or use features that create, read, import or send anything. Automatic reminders stop. Nothing is deleted, and choosing a plan turns everything back on at once.
Accounts that never pay. If an account stays read only without a paid plan for 12 months, we email the account Owner before we take any further step with its data.

8. Fair use

Every plan is for normal use in running your own business.
Reading pictures, files and voice notes, answering questions, imports and automatic reminder emails each have monthly fair use limits. The limits reset on the first day of each calendar month, UAE time, whatever your billing period. Some features also have daily limits that protect the service.
When you get close to a limit, we let you know in the app. When you reach it, that feature pauses until the limit resets. Adding records by hand always works, and you can move to a higher plan at any time.
Automated, shared or excessive use far beyond what one business normally needs is not allowed, for example reading for other businesses, or using scripts or bots.

9. Your data and the people you work with

Your data is yours. You own the records you add to Trackapp. You allow us to store, copy, process and show them only as needed to provide, protect and support the service, as our Privacy Policy explains.
You decide what is stored. When you add details about your clients, consignors, suppliers, partners or anyone else you work with, you decide what to add and why. We store and use those details only for you and on your instructions, which you give through how you use the app.
Your responsibilities. You are responsible for: having a lawful reason, and their consent where the law needs it, to store their details, send them documents and links, and remind them; telling them how you use their details; keeping your records accurate; answering their requests about their data; and following the data protection, marketing and consumer laws that apply to you.
Requests to us. If one of the people you work with asks us about their data, we may pass the request to you and help you answer it.
Keep your own copies. You can download your data at any time. Keep copies of the records that matter to you.

10. Messages, reminders and shared pages

Messages you send through WhatsApp or other messaging apps are sent by you, from your own account, under that app’s own terms. We do not control those apps.
Messages Trackapp prepares for you, such as a payment reminder or a “ready to collect” message, are drafts. Nothing is sent until you send it yourself, from your own WhatsApp or email, and you are responsible for what you send.
Automatic reminder emails are sent for you, in your business’s name. Turn them on only for people who have agreed to receive them, and stop when someone asks you to.
Pages and documents you share can be opened by anyone who has the link. Share them only with the right person, and switch a link off when it is no longer needed.
If you add a payment link, Trackapp shows it on your pages, documents and messages. The link opens a website of your choice, outside Trackapp. You are responsible for the link: that it is yours, correct and safe. Trackapp does not process those payments, does not check that a payment was made, and records a payment only when you log it.

11. Figures, documents and readings are tools, not advice

Totals, balances, earnings, exchange rates, stock values, reports and documents are tools for your own records. They are not accounting, tax, legal or financial advice. Trackapp is not an accountant, lawyer or tax adviser.
When Trackapp reads a picture, a document, a file or a voice note, or fills in a form from what you type or say, it can make mistakes. Nothing it fills in is saved, and no record is changed, until you confirm it. Trackapp never deletes a record for you. Check everything it fills in before you save. You are responsible for what you save.
When Trackapp answers a question or finds a record, the answer comes only from your own records and from what your role and plan let you see. It can only be as complete as your records, and Trackapp may misunderstand a request, for example by choosing the wrong figure, period or record, so check the answer before you rely on it.
Exchange rates come from public sources and may differ from your bank’s rate.
You are responsible for your tax, VAT and invoicing duties, and for making sure your documents are correct and lawful where you use them.

12. Consignment agreements and items left for service

What we provide. A tool to prepare a consignment agreement, sign it on screen, and keep a record of the signing. The standard wording is only a starting point. You can change it, and you should check it with your own lawyer.
Who the parties are. The agreement is only between you and your consignor. Trackapp is not a party to it and does not act for either side.
What we do not do. We do not check anyone’s identity, who owns the items, whether they are genuine, or their condition or value. We do not advise whether an agreement is suitable, complete or enforceable.
What we are not responsible for. The items, payments between you and your consignor, whether either side keeps to the agreement, and any dispute between you. You settle any dispute directly with your consignor.
Your responsibility. The wording you use, making sure the person who signs is the right person, and giving your consignor a copy of the signed agreement.

Items your clients leave with you for service

What we will provide. When this feature is offered, a tool to record items your clients leave with you for service, repair, alteration or similar work, note what is being done and where each item is, including when you send it to a workshop, brand or other business, and share a status page with your client.
Who the arrangement is between. Any arrangement about an item and the work on it is only between you and your client, and between you and any workshop, brand or other business you use. Trackapp is not a party to any of them and does not act for anyone.
What we do not do. We never receive, hold, handle, insure, send or repair any item. We do not check who owns an item, whether it is genuine, or its condition or value.
What we are not responsible for. The items, including their loss, damage, theft or delay; the work done on them and its quality; prices, quotes and payments between you, your client and anyone you use; and any dispute between any of you. You settle any dispute directly with the people involved.
Your responsibility. What you record and show your client, such as dates, stages, prices and the condition you note when you receive an item; keeping it accurate; and your own duties to your client for the items.

13. Acceptable use

You must not use Trackapp to:

break any law, or record or sell illegal, stolen or counterfeit goods
commit fraud, create false or forged invoices, receipts, statements, agreements or signatures, or sign for someone without their permission
send messages to people who have not agreed to receive them, keep messaging someone who asked you to stop, or harass, threaten or abuse anyone
store or use other people’s details without a lawful reason, or use them in ways they would not expect
upload content you have no right to use, or content that is harmful or offensive
try to get into another account or business, test or break our security (except by reporting to security@trackapp.ae), overload the service, or copy it or collect data from it with automated tools
resell, rent or share access to the service, other than with the people you invite to your business

If you break these rules, or we reasonably believe you have, we may remove content, limit features, or suspend or close the account. Where it is reasonable, we tell you first. For serious breaks, or where the law requires, we may act straight away.

14. Who owns what

We own Trackapp: the app, the website, the name and brand, the design, the standard wording and other content we provide, and everything that makes them work. You may use the standard wording in your own agreements. These terms give you a limited right to use Trackapp for your business while your account is open, and no other rights in it.
You own your data, as section 9 explains.
If you send us ideas or feedback, we may use them freely, without paying you.

15. Services from other companies

Trackapp relies on other companies for hosting, storage, payments, email, sign in, reading pictures and files, turning voice notes into text, and exchange rates. Our Privacy Policy lists them. We choose them with care, but we do not control them, and we are not responsible for their outages, errors or changes. Some of them, such as payment and sign in services and messaging apps, have their own terms, which apply when you use them.

16. Availability and changes to the service

Trackapp is provided “as is” and “as available”. We work to keep it running and correct, but we do not promise that it will always be available, uninterrupted or free of errors, or that it will meet every need you have.
We may pause Trackapp for maintenance, updates or security, with notice where we can.
We may change, add or remove features, and we give reasonable notice of important changes.
As far as the law allows, we make no promises about Trackapp other than those written in these terms.

17. Limits on our responsibility

As far as the law allows:

We are not responsible for indirect or consequential losses, such as lost profits, lost income, lost business or opportunities, harm to reputation, or lost or damaged data.
We are not responsible for losses caused by what you or the people in your business do or enter, by the people you work with, by services from other companies, by events outside our control, or by you not following these terms.
Our total responsibility for all claims about Trackapp is limited to the fees you paid us in the 12 months before the event that led to the claim.

Nothing in these terms limits any responsibility that the law does not allow to be limited.

18. Covering our costs

You agree to cover Trackapp FZE and the people who work for it against any claims, losses, fines and reasonable costs, including legal fees, that arise because you or anyone in your business: broke these terms or the law; misused the personal details of the people you work with; sent messages without consent; or had a dispute with a client, consignor, supplier or anyone else you work with. We will tell you about such a claim, and you will help us deal with it.

19. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, for example outages of the internet, power or our service providers, cyber attacks, natural disasters, war, unrest, epidemics, strikes, or actions of governments.

20. Ending your account

You can stop using Trackapp at any time and delete your account in the app. Download your data first: deletion is permanent and cannot be undone.
Deleting your account also cancels your plan straight away. You will not be charged again, and the time left in the period you paid for is not refunded.
We may suspend or close an account for serious or repeated breaks of these terms, for unpaid fees, to protect other members or the service, or where the law requires. Where it is reasonable, we tell you first and give you time to download your data.
If we close an account because these terms were broken, we do not refund fees already paid.
The parts of these terms that by their nature continue after an account ends, such as ownership, limits on our responsibility, covering our costs, and law and disputes, continue to apply.

21. Changes to these terms

We may change these terms, for example when Trackapp or the law changes. The date at the top shows when they last changed.
For important changes, we tell you at least 30 days before they start, by email or in the app. Changes the law requires, or changes that do not reduce your rights, may start sooner.
If you keep using Trackapp after a change starts, the new terms apply. If you do not agree, you can cancel and stop using Trackapp before they start.

22. Law and disputes

These terms are governed by UAE law as applied in the Emirate of Sharjah.
If you have a problem, please write to hello@trackapp.ae first. We will try to solve it within 30 days. If we cannot solve it, the courts of Sharjah will decide.
This does not remove any rights that the law gives you and that cannot be taken away by agreement.

23. General

These terms, with the documents named in section 2, are the whole agreement between you and us about Trackapp.
If a court finds part of these terms invalid, the rest still applies.
If we do not enforce a right straight away, we can still enforce it later.
We may transfer our rights and duties under these terms to another company, for example if Trackapp is sold, and we will tell you. You may not transfer yours without our written agreement.
We send notices by email to your account’s email address or in the app. You can send notices to hello@trackapp.ae.